Judy Hartley & Associates provides training and development services in several areas:
- Leader Development
- Team Development
- Customer Service Excellence
- SOCIAL STYLE Awareness and Versatility Skills
All training provided by Judy Hartley & Associates is available in modular format and easily customizable. We know that “one size does not fit all” so clients may select the particular modules of training they need for their participants, determine the order and length of modules, the training schedule that will work best, etc. Clients can also let us know particular topic areas to emphasize and how to tailor the training content to connect with their participants.
Leader Development
Making the shift from hands-on work to leading others requires the development of a new set of skills.
Team Development
Synergistic teamwork doesn’t just happen magically. There are a number of critical elements that a leader needs to pay attention to in order to maximize team performance.
- Understanding and Working with Communication Style Differences (different SOCIAL STYLES/Personality Types)
- Preventing and Managing Conflict Through Effective Communication and Collaboration Skills (Techniques of Principled Negotiations or Interest-Based Problem Solving)
- Respecting Differences — Respectful Workplace Training for Individual Contributors
Customer Service Excellence
Providing excellent customer service is a critical success factor for most organizations but individual service providers need not only excellent skillsbut also customer-focused systems and processes that enable them to provide excellent service.
- Customer Service as a Competitive Advantage
- What Makes for Excellence in Customer Service (includes techniques for and typically development of organizational standards for Ensuring Positive Moments of Impression throughout the Service Cycle)
- Preventing and Managing Conflicts with Customers and Throughout the Internal Chain of Service (SOCIAL STYLE Awareness and Versatility Skills applied to Internal and External Customer Service)
- Handling Difficult and Demanding Situations
SOCIAL STYLE Awareness and Versatility Skills
A key element of nearly all of our work with leaders, teams and service providers includes integration of SOCIAL STYLE Awareness and Versatility skills.
- Leadership Style and Versatility
- Understanding and Working with Communication Style Differences (different SOCIAL STYLES/Personality Types)
- Preventing and Managing Conflicts with Customers and Throughout the Internal Chain of Service (SOCIAL STYLE Awareness and Versatility Skills applied to Internal and External Customer Service)